Office Manager

What we do:

Bunker Supply is a high-growth defense innovation start-up that is redefining on-body mission-focused gear for operators in the field. Our products are used by multiple US agencies including the Department of Navy and the Department of Homeland Security and many others with boots on the ground. If you are passionate about equipping our nation’s heroes with cutting-edge technologies to make their daily operations more effective, come join the team and put your skills to the test by reshaping what it means to bring innovation to the defense sector.

The role: 

Bunker Supply is looking for a dynamic, highly communicative and organized team-player to support and coordinate a variety of activities in Office Management. Bringing internal process improvement to all functions, the ideal candidate will bring their can-do attitude to tackling operational tasks like handling returns, organizing inventory management, processing/fulfilling orders and actively supporting the RMA process. Additionally, this person will be responsible for ensuring the overall office setting operates efficiently, team members are equipped with the tools to succeed, and contributing to a fun and exciting work culture. This role will include frequent communication (both verbal and written) with the development team, executive team, customers, and various vendors/external teams.

What you bring: 

  • Outstanding written and verbal communication skills
  • Strong organization and time management skills, managing multiple tasks at the same time 
  • Experience developing and maintaining processes and policies for internal team training to optimize efficiency and productivity
  • Self-starter with the ability to identify and execute various critical path tasks
  • Initiative taker with a commitment to continuous improvement
  • Commitment to quality and paying close attention to detail
  • Flexible team player, resourceful, and responsive; doing what it takes (rolling up your sleeves!) to get the job done
  • Detail oriented approach to task execution and effectiveness

How you will contribute: 

  • Manage inventory, logistics, order fulfillment, and RMAs, while developing a robust, reliable, and scalable system.
  • Manage communication between clients, upper management, and team members, mostly through emails with responsibility for the “support@bunkersupply” and "sales@bunkersupply” email inboxes. 
  • Manage the RMA process by communicating with customers, creating return shipment labels, confirming receipt of RMAs, testing the products and ordering/shipping replacement products.
  • Manage the email accounts for Sales and Support by continuously monitoring and responding to emails.
  • Support inventory management by sorting, organizing, maintaining and tracking SKUs in an efficient and accurate way; bring solutions to improving these processes and implementing where appropriate.
  • Support the customer journey in a variety of ways (email communication, gathering and sending information, taking instruction from manager, following up with internal stakeholders) to ensure responsive, quality, efficient service. 
  • Create and implement new and efficient processes to streamline and organize work and track progress.
  • Support the creation of KPIs to include tracking, monitoring, reporting of metrics to guide business decisions and prioritize business activities
  • Foster company culture by planning team events and outings.
  • Support the business development team by coordinating industry events and tradeshows.
  • Manage communication between clients, upper management, and team members.
  • Preparation of internal team documents such as the all hands “State of the Union” quarterly report.
  • Creation and management of an internal Standard Operating Procedure (SOP), accompanied by appropriate training/approval documentation.
  • Maintain professionalism and strict confidentiality with all materials, and exercies discretion when interfacing with the business. 
  • Manage office purchases and materials, ensuring the team stays well stocked, anticipating the need.
  • Prepare meeting agendas, memos, and correspondence. 
  • Completion of a variety of dynamic, non-routine diverse tasks. 
  • Assume new tasks and responsibilities with ease and agility as business needs evolve.

What we offer:

  • A great place to work with fantastic, talented people.
  • Access to learn new technology and develop professionally. 
  • Competitive compensation. 
  • Office perks like ping pong, kayaks, access to the beach, bike/hiking trails, full R&D lab, 3D printers, snacks.
  • Comprehensive benefits – Medical-dental-vision, paid time off, sick time, paid holidays, 401(k) and more! 
You will work in a lively and creative environment that focuses on innovation and human-centered design. If you are passionate about working on problems that matter and want to make an impact, we'd love to hear from you. 

If you are interested, please send your resume at careers@bunkersupply.us
This is a full-time role that will require you to be based out of Santa Barbara, CA.